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WE ARE HIRING!
ION Orchard is the "centre of gravity" in the retail scene, with spectacular frontage and cutting edge designs and concepts. It brings together the world’s best loved brands for their flagship, concept and lifestyle stores within one development, with over eight levels of intelligently designed shopping space – four levels above ground and four levels below – totalling 66,000 square metres of retail space at the prime site of Singapore’s commercial and shopping artery.
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LEASING
LEASING MANAGER
Responsibilities:
- Assist in planning and implementing the tenant mix in a retail mall
- Formulate, develop and implement marketing strategies
- Establish and maintain good landlord-tenant relationships
- Negotiate leases and attend to tenancy-related matters
- Prepare rental budgets and cash flows
Requirements:
- Minimum Diploma in Business or relevant disciplines
- Minimum 5 years’ relevant working experience in a retail mall
- Bilingual with strong written and verbal communication skills
- Sound understanding of the real estate industry
- Good contacts with Retail and F&B Operations
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LEASING ADMINISTRATIVE EXECUTIVE
Responsibilities:
- Prepare letter of offer and lease documents
- Liaise with Solicitor preparation of Tenancy Agreement
- Monitor the submission of tenancy documents and lease expiry
- Prepare and collate reports
- Update and maintain tenants contact list and tenancy schedule
- Perform data entry using AMOS
- Provide administrative support to the leasing department which includes filing, processing of paper works, etc.
Requirements:
- Minimum GCE 'O' level with credit in English
- Able to converse in Mandarin (to interact with Chinese speaking associates)
- Well versed in Microsoft Word and Excel
- Systematic, organized and meticulous
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FINANCE
FINANCE EXECUTIVE
Responsibilities:
- Administer and maintain Accounts Payable and related accounting records
- Prepare all Accounts Payable reports as required
- Processing of invoices
- Answer enquires from creditors if required
- Assist in monthly closing of company and group accounts
- Issue and coordinate cheques/documents for signatures with various parties locally and overseas
Requirements:
- ACCA or AAT qualification
- At least 3 years of relevant working experience
- Experience in keeping full set of book will be added advantage
- Computer literate with SAP experience
- Able to perform under pressure
- Good interpersonal and communication skills
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MARKETING COMMUNICATIONS
No vacancies
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CUSTOMER CARE
CONCIERGE
Responsibilities:
Execute and ensure delivery of superior customer service through:
- Administration of lucky draws, partner promotions and reward redemption for ION Orchard’s customer loyalty program;
- Attend to shoppers' queries
- Sale of SISTIC tickets to concert/show tickets, ION Orchard gift vouchers, GST refund and other services such as gift wrapping and restaurant reservations
- Personal shopping services
- Team accountability includes achieving sales target for SISTIC agent commission and ION Orchard gift vouchers
- Responsible for general administrative duties such as banking in of daily sale collections and monthly performance reports
- Support the function of Singapore Tourism Board’s Singapore Visitors Centre
- Be mall ambassadors by providing exemplary customer services
- Undertakes ad hoc projects and responsibilities that may be assigned from time to time
Requirements:
- Minimum GCE 'O' Level
- Minimum 1 year of working experience
- Relevant experience in a retail or hospitality environment will be an added advantage
- Ability to converse fluently in English. Other language skills will be a plus factor
- Pleasant personality with genuine aptitude for service-related work
- Willing to work on weekends and shifts
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FACILITIES MANAGEMENT
EXECUTIVE/ASSISTANT MANAGER, BUILDING SERVICES & OPERATIONS
Responsibilities:
- Assist the Manager in overseeing daily operational matters, as well as administration
- Lead and supervise a team of ION officers
- Manage and supervise contractors work and coordinate/manage projects within the mall. In addition, this position’s responsibility will include preparing and monitoring budgets.
Requirements:
- Possess min Diploma in Estate Management, or Building
- Minimum 3 years of relevant experience in a similar position and preferably with Housekeeping experience
- Have prior experience in managing a retail mall/large scale commercial project
- Possess strong leadership and interpersonal skills with good command of spoken and written English
- Analytical, detailed and systematic
- Proficient with MS Office
- Willing to work beyond office hours
FACILITY MANAGEMENT EXECUTIVE
Responsibilities:
- Support the Manager in procuring, executing and managing building repair works.
- Lead and supervise a team of Technicians.
- Manage and supervise contractors’ work.
- Coordinate and manage projects within the mall.
- Monitor budgets
Requirements:
- Degree/Diploma in Facilities Management, Building, Engineering or related discipline
- Minimum 5 years’ experience in a similar position
- Experience in maintenance of buildings (commercial, industrial and preferably shopping malls)
- Knowledge of M&E systems would be an advantage
- Possess strong leadership and interpersonal skills
- Good command of spoken and written English
- Must be able to work under pressure and multi tasking
- Willing to work beyond office hours
- Knowledge in MS Office
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ION OFFICER
Responsibilities:
The role is a unique and challenging one which combines customer service, security and safety, as well as facility management, offering suitable candidates a career opportunity that is varied in scope and exposure.
Your key responsibility will focus on being the service ambassador for the mall, attending to tenants and shoppers’ enquiries/feedback and extending support to the customer service department. The job scope also extends to include security functions where you are expected to play a secondary role to ensure safety and security of the mall for the shoppers and tenants. Additional responsibility will include building management functions in support of the operations team. Specific building management scope will include conducting regular checks to ensure building facilities are maintained at high standards, monitoring and checking contractors’ works, look out for building defects/safety issues/non-compliance of building regulations/mall house rules.
Requirements:
We invite you to apply for this position if you:
- Min 'O' Level
- Are an enthusiastic and service-oriented individual with a friendly and pleasant personality
- Are vigilant, alert with a keen eye for details
- Are able to converse fluently in English. Other language skills will be a plus factor.
- Are willing to work on weekends and shifts
- Are an excellent team worker
- Candidates who possess SIRD Certificate will have an added advantage.
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ION OFFICERS (CALL CENTRE)
Responsibilities:
- Must possess excellent communication skills
- Customer-orientated and able to work in a fast-paced environment
- Able to make sound judgmental power and ability to manage difficult customer situations
- Providing individualized customer service to customers’ enquires promptly and professionally
- Propose suitable appropriate solutions and to deal with customers complaints
- Record the details of inquiries, complaints, comments and the actions taken
- Ensure all standards and procedures are being adhered to
- Solicit feedback to improve service
- Process weekly and monthly reports as required
Requirements:
- Min 'O' Level
- Are an enthusiastic and service-oriented individual with a friendly and pleasant personality
- Are vigilant, alert with a keen eye for details
- Are conversant in English, with proficiency in other languages being an advantage.
- Are willing to work on weekends and shifts
- Are an excellent team worker
- Relevant call centre experience will be an advantage
- Computer literate
ION OFFICER (HOUSEKEEPING)
Responsibilities:
- Responsible for supervising all housekeeping supervisors and officers
- Assigns housekeeping personnel their duties, and inspects work daily for conformance to prescribed standards of cleanliness
- Attend to complaints and requests and escalate any priority issues to the Manager/Executive
- Improve housekeeping system by obtaining feedback from all housekeeping personnel
- Conduct nightly meetings with service vendors for any improvements
- To assist the Manager with On-the-Job-Trainings on grooming and maintaining of service standard
- Reports any repairs required and attend to any preventive maintenance work required
- Monitors cleaning materials and ensure inventories are adequately stocked and properly maintained
- Maintains proper records of all activities/events in the Log Book
Requirements:
- Min 'O' Level
- Are an enthusiastic and service-oriented individual with a friendly and pleasant personality
- Are vigilant, alert with a keen eye for details
- Are conversant in English, with proficiency in other languages being an advantage.
- Are willing to work on weekends and shifts
- Are an excellent team worker
- Computer literate
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TECHINCAL CREW
Responsibilities:
You will play an integral role, as part of the property management team, to ensure building facilities are maintained at high standards. You are expected to carry out maintenance work in accordance to maintenance schedule & monitor term contractors in their routine servicing as well as minor repairs / trouble-shooting works. You will also be responsible for providing the required M&E supports to the tenants as well as to attend to their requests/feedback/complaints on maintenance related matters. In addition, the position responsibility requires you to assist in marcom events where necessary e.g. sound system, crowd control, escorting of performers etc.
Requirements:
- NTC 2/3 or NITEC/Higher NITEC in Mechanical/Electrical/Building
- Minimum 3 years relevant working experience in maintenance of M&E systems and building facilities and/or implementing improvement works
- Relevant Computer Skills in MS Words and Excel
- Willing to work on weekends and shifts
- Excellent team worker
- Conversant in English
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TENANCY DESIGN & COORDINATION EXECUTIVE
Responsibilities:
- Orientate tenants to landlord's requirements and building's regulations
- Review and provide design solutions to ensure the designs submitted by tenants comply with landlord's guidelines
- Coordinate site handover and attend to tenants on all site issues
- Handle improvement works/ projects in the building
Requirements:
- Diploma or Degree in Interior Design, Architectural Studies or Architecture
- Minimum of 5 years relevant working experience
- Relevant experience in Retail Design preferred
- Highly creative with strong communication skills and pleasant disposition
- Familiar with local authority's guidelines and requirements
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THE ORCHARD RESIDENCES
RESIDENCE CONCIERGE
Responsibilities:
- Assist in the daily operations of the residences which include the manning of the Concierge desk and The Club house.
- Manage and operate all club facilities, reservations and equipments.
- Assist residents in taking in reservations for the function venues and leisure facilities.
- Provide information, advice and make arrangements for travel, transportation, restaurant reservations, health and beauty services, shopping, childcare, purchases of tickets for movies, plays, special events, floral services and other services.
- Handle all residents’ requests, special arrangements, etc.
- Act as a coordinator between the residents and the management.
- Undertakes ad hoc projects and responsibilities that may be assigned from time to time
Requirements:
- Minimum GCE 'O' Level
- Minimum 1 year of working experience
- Relevant experience in a retail or hospitality environment will be an added advantage
- Ability to converse fluently in English and Mandarin. Other language skills will be a plus factor
- Pleasant personality with genuine aptitude for service-related work
- Ability to work on weekends and in shift rosters
- Candidate who posses SIRD certification would have an added advantage
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TECHNICAL CREW
Responsibilities:
- Perform routine checks and inspections on building amenities and equipments and follow up with repair / replacement works
- Perform routine / periodic / ad hoc maintenance works
- Attend to complains / feedback on building amenities
- Attend to emergency breakdown of services to restore the operation
- Provide basic technical support to residents
- Assist in events where necessary
Requirements:
- Minimum NTC 2/3 or NITEC/Higher NITEC in Mechanical, Electrical or Building
- Relevant experience in Building Maintenance
- Able to work independently with sound technical knowledge
- Conversant in English
- Pleasant personality and a good team player
- Able to work on weekends and shifts
- Computer literate
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Only shortlisted candidates will be notified.
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